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REFUND POLICY
Last Updated: 8 Oct 2025
This Refund Policy ("Policy") outlines the terms and conditions for refunds on digital products and services ("Keys," "Products") purchased from Gamebound OÜ ("we," "us," "our") through the website Gamebound.io ("Website").
By completing a purchase on our Website, you ("Customer," "you") acknowledge that you have read, understood, and agree to the terms of this Policy. This Policy is an integral part of our Terms and Conditions.
Your Service Provider is: Gamebound OÜ, registration Number: 16774382, registered Address: Harju maakond, Tallinn, Mustamäe linnaosa, Sõpruse pst 220-85, 13416, Estonia
2.1 Incorrect Key Delivered: If the Key you receive is for a different product than the one you ordered, you must contact us within 14 days of the purchase date. We will verify the error and provide either the correct Key or a full refund.
2.2. Order Cancellation (Prior to Delivery): You may request to cancel your order and receive a full refund, provided the Key has not yet been delivered or issued to your account. Please contact our support team immediately to request a cancellation.
2.3. Non-Delivery or Fulfillment Failure: A refund may be issued if:
3.1. Successfully Delivered Orders: Any order that has been correctly delivered and is functional.
3.2. Customized or Personalized Keys: Products that have been specifically configured or personalized for you are not eligible for a refund unless delivery fails.
4.1. Contact Customer Support: Email our support team at [email protected]. Please include the following information in your request:
4.3. Refund Issuance: If your refund is approved, it will be processed back to your original method of payment. Please allow 7-10 business days for the funds to be credited to your account, depending on your bank or payment provider.
This Refund Policy ("Policy") outlines the terms and conditions for refunds on digital products and services ("Keys," "Products") purchased from Gamebound OÜ ("we," "us," "our") through the website Gamebound.io ("Website").
By completing a purchase on our Website, you ("Customer," "you") acknowledge that you have read, understood, and agree to the terms of this Policy. This Policy is an integral part of our Terms and Conditions.
Your Service Provider is: Gamebound OÜ, registration Number: 16774382, registered Address: Harju maakond, Tallinn, Mustamäe linnaosa, Sõpruse pst 220-85, 13416, Estonia
1. General Refund Principle
Due to the digital nature of our Products, all sales are considered final upon the successful delivery of a correct and functional Key. We do not provide refunds or exchanges for purchases if you change your mind, purchase the wrong product by mistake, or if your system does not meet the minimum requirements to use the product.2. Eligibility for a Full Refund
We are committed to customer satisfaction and will issue a full refund under the following specific circumstances:2.1 Incorrect Key Delivered: If the Key you receive is for a different product than the one you ordered, you must contact us within 14 days of the purchase date. We will verify the error and provide either the correct Key or a full refund.
2.2. Order Cancellation (Prior to Delivery): You may request to cancel your order and receive a full refund, provided the Key has not yet been delivered or issued to your account. Please contact our support team immediately to request a cancellation.
2.3. Non-Delivery or Fulfillment Failure: A refund may be issued if:
- Your payment verification fails and the order cannot be processed.
- We fail to deliver the Key within the promised timeframe, and you no longer wish to wait.
- We are unable to complete the delivery due to a technical fault on our end. In such cases, you may choose between a full refund or a replacement Key of equal value.
3. Non-Refundable Items and Circumstances
Refunds will not be granted in the following situations:3.1. Successfully Delivered Orders: Any order that has been correctly delivered and is functional.
3.2. Customized or Personalized Keys: Products that have been specifically configured or personalized for you are not eligible for a refund unless delivery fails.
4. How to Request a Refund
To initiate a refund request, please follow these steps:4.1. Contact Customer Support: Email our support team at [email protected]. Please include the following information in your request:
- Your Order Number.
- A clear description of the issue.
- Supporting evidence, such as screenshots of the error, purchase documents, or relevant details from your platform account (e.g., Steam, PlayStation, Xbox) showing the product was not delivered or is incorrect.
4.3. Refund Issuance: If your refund is approved, it will be processed back to your original method of payment. Please allow 7-10 business days for the funds to be credited to your account, depending on your bank or payment provider.